Thursday, June 09, 2011

On Judgment

For many years, and to great success, Nordstrom provided new employees with a handbook consisting of a single card that read:

Welcome to Nordstrom

We're glad to have you with our Company. Our number one goal is to provide outstanding customer service. Set both your personal and professional goals high. We have great confidence in your ability to achieve them.

Nordstrom Rules:

Rule #1: Use best judgment in all situations.
There will be no additional rules.

Please feel free to ask your department manager, store manager, or division general manager any question at any time.


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